FAQ desk

Eighteen questions the desk answers most weeks.

Each answer cites the operator's published page and the capture date. The FAQ is the index. The route behind the question is the live answer.

Small chalkboard resting on a wooden easel beside a sprig of dried lavender

FAQ desk

Eighteen questions the desk answers most weeks.

The desk answers eighteen frequently asked questions across legality, operator identity, scoring, withdrawal, bonus, referral, KYC, login, customer care, state eligibility, responsible play, account closure, app install, APK verification, official access, points system, refer & earn and games lobby. Each answer cites the operator's published page and the capture date.

Legality

Six questions about state eligibility.

Is myteam11 legal in India?
Real-money skill contests are governed by the Public Gambling Act, 1867 and state amendments. Six states currently restrict paid entries: Andhra Pradesh, Assam, Odisha, Telangana, Sikkim and Nagaland.
Can I play from a restricted state?
Free contests may be available in restricted states because they do not carry a paid entry. Paid contests are restricted. Confirm on the operator's current list before signing up.
What changes when an amendment is gazetted?
A new state amendment may add or remove a state from the restricted list. The operator's published list is updated within a published window.
What does the MeitY PROG Act 2025 require?
The MeitY PROG Act 2025 introduces additional reporting requirements for online real-money gaming platforms, including SRB registration and SRG registration.
Does the desk publish a legal verdict?
No. The desk cites the federal framework, the state amendments and the operator's published list. Legal verdicts require a licensed advocate.
How do I delete my account from a restricted state?
The operator publishes an account-closure path in the help section. Read the desk's delete-account page for the steps and the data retention window.

Operator

Four questions about the operator.

Who runs myteam11?
The operator publishes a company name on its about page. The reading desk reads that page first, then cross-checks the registered name against the regulator's records where available.
Where is the operator registered?
The registered office is published on the about page. Cross-check with the regulator's records where available.
Is the operator licensed?
The operator publishes a licence statement or a skill-contest disclaimer on the about page. Read the full statement, not the headline.
Does the desk publish a "verified operator" stamp?
No. The desk cites the operator's published documents and the cross-checks. A "verified operator" stamp is a promotional claim, not a verifiable row.

Scoring

Three questions about scoring.

What is the scoring system?
Run 1 · boundary 4 · six 6 · wicket 25 · catch 8 · captain 2× · vice-captain 1.5×. Read the points-system desk for the full table including bonuses and the duck penalty.
What is the captain multiplier?
Captain 2× and vice-captain 1.5× multiply the player's points. Pick the captain whose role is guaranteed, not the player whose form is freshest.
Does the duck penalty apply to bowlers?
No. The duck penalty applies to batter, keeper and wicketkeeper roles. Bowlers and all-rounders do not carry the duck penalty.

Withdrawal

Five questions about withdrawal and KYC.

How does withdrawal work?
UPI or bank rail after full KYC. Processing windows are published in the help section. The desk treats timing as conditional on verification, payment rail and account review.
When is KYC required?
The first withdrawal requires full KYC. A first deposit can happen before KYC completes. The desk treats KYC as a normal compliance step, not as a surprise.
What documents are required?
PAN, identity proof, address proof and bank proof. Upload each document through a verified first-party flow.
Which withdrawal rail is fastest?
UPI is the fastest rail for small withdrawals. Bank rail supports larger withdrawals but takes longer.
What if a support agent asks for an OTP?
Pause the conversation. The operator never asks for an OTP. Preserve the record and use the operator's published customer-care channel.

Reading-list appendix

Three articles from the news desk that deepen this route.

Dated, sourced explainers cover contest decisions, scoring rows, withdrawal cycles, state rules and captain math. Each article names myteam11in.com as the publisher and cites the operator's published page.

The 100-credit draft article covers the lobby label, the cap, the carry-over rule and the expiry window. The UPI withdrawal cycle article covers the cycle in nine steps, with a redacted screenshot checklist. The state-rules article covers the federal framework, the six restricted states and the MeitY PROG Act 2025 reporting requirements.

The captain-slot article covers two clocks: the captain slot lock and the toss time. The captain pick is a multiplier, not a reputation. The scoring-edge-cases article covers run-outs, stumpings, the duck rule and the maiden over. Each article is read in five minutes.

Glossary

Six terms the desk uses across all routes.

  • Captain multiplier: 2× the player's points. Locked at team creation. Cannot be edited after the contest closes for entries.
  • Vice-captain multiplier: 1.5× the player's points. Becomes captain if the captain is absent or did not bat or bowl.
  • Gullak-Cash variants: two bonus variants the operator publishes on the rewards page: 80/250/400 INR and 82/252/402 INR.
  • KYC: know-your-customer. The operator's verification step. PAN, identity proof, address proof and bank proof. Required before the first withdrawal.
  • Restricted states: Andhra Pradesh, Assam, Odisha, Telangana, Sikkim and Nagaland. Paid skill contests are restricted. Free contests may be available.
  • Self-exclusion: a published window during which the operator does not allow contest entry, deposit or withdrawal request.

Primary action

Open the desk for the route behind the question.

Each FAQ points to a route. The route is the live answer. The FAQ is the index.

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