Wallet & KYC

KYC unlocks the first transfer, not the first deposit.

Five KYC steps, two withdrawal rails and six phishing signals. The reading desk walks through the upload, the review window and the dispute path.

Indian rupee banknote softly blurred beside a small ceramic bowl of coins and a folded cotton handkerchief on a wooden table

First withdrawal

KYC unlocks the first transfer, not the first deposit.

Real-money skill contests allow a first deposit before KYC completes. The first withdrawal requires full KYC. The reading desk treats KYC as a normal compliance step, not as a surprise. Upload documents only through a verified first-party flow.

KYC steps

Five moves the desk walks through.

1

PAN entry

Enter the PAN exactly as printed. The operator's KYC system matches PAN against the issuing database. A mismatch holds the review.

2

Identity proof upload

Upload a clear photograph of the PAN card or Aadhaar. The operator verifies the document within a published window.

3

Address proof upload

Upload a recent utility bill, bank statement or Aadhaar. The address must match the account registration.

4

Bank proof upload

Upload a cancelled cheque or a bank statement showing the account holder name and IFSC. The bank account is the withdrawal rail.

5

Wait for review

The review window is published in the help section. A clear document shortens the review. A blurry document extends it.

Withdrawal rails

UPI and bank rail, side by side.

UPI

Fastest rail for small withdrawals. Processing window is published in the help section. The desk treats UPI timing as conditional on rail availability.

Bank rail

Used for larger withdrawals and for accounts where UPI is unavailable. Processing window is published in the help section. The bank rail is slower but supports higher limits.

What the desk checks

Three signals of a phishing attempt.

A support agent will never ask for a password or OTP. A support agent will never request a private UPI transfer. A support agent will never ask for remote-control access to the device. Pause the conversation, preserve the record, and use the operator's published customer-care channel.

Customer-care guide
Generic paper identity document, pen and spectacles resting on a polished walnut desk

Phishing checklist

Six items the desk runs before any KYC upload.

  • URL bar: the domain spelling matches the operator's verified entry. A single character difference is a phishing signal.
  • Certificate: the certificate issuer matches the operator's published certificate issuer.
  • Domain age: the domain has been registered for more than one year. A new domain is a phishing signal.
  • Operator contact: the contact channel matches the customer-care page. A new contact channel is a phishing signal.
  • OTP request: a request for an OTP is a phishing signal. The operator never asks for an OTP.
  • Remote access: a request for remote access is a phishing signal. The operator never asks for remote access.

Review window

What affects the KYC review.

Document clarity, document type and rail availability each affect the review window. A clear PAN photograph with matching address shortens the review. A blurry document extends it. The help section publishes the current review window.

Source

Where the desk sourced each row.

KYC requirements, withdrawal rails and review windows are taken from the operator's published wallet page, captured 2026-08-17, marked subject to confirmation. The desk updates these rows when the operator publishes a change.

Related reading

Three routes the desk opens after the KYC walkthrough.

KYC document clarity

How the desk reads the review window.

Document clarity, document type and rail availability each affect the review window. A clear PAN photograph with matching address shortens the review. A blurry document extends it. The help section publishes the current review window. The desk cites the help section.

Phishing checklist

Six signals the desk treats as suspect.

  • OTP request: the operator never asks for an OTP.
  • Password request: the operator never asks for a password.
  • Private UPI request: the operator never asks for a private UPI transfer.
  • Remote access: the operator never asks for remote-control access.
  • Unknown channel: a contact from an unknown number or email is a phishing signal.
  • Urgency: a request that pressures the user into a fast action is a phishing signal.

What the desk will not print

Two things the desk refuses to do.

The desk does not run a KYC upload form. KYC uploads go through a verified first-party flow. The desk also does not publish a customer's personal data. Document numbers and account numbers stay on the operator's first-party flow.

How the desk reads KYC

Reading KYC as a verification chain, not a friction step.

KYC is a verification chain, not a friction step. PAN entry, identity proof upload, address proof upload, bank proof upload and a wait for review. Each step is a row the operator verifies. A clear document shortens the review.

Five KYC steps

  1. PAN entry: enter the PAN exactly as printed. The operator's KYC system matches PAN against the issuing database. A mismatch holds the review.
  2. Identity proof upload: upload a clear photograph of the PAN card or Aadhaar. The operator verifies the document within a published window.
  3. Address proof upload: upload a recent utility bill, bank statement or Aadhaar. The address must match the account registration.
  4. Bank proof upload: upload a cancelled cheque or a bank statement showing the account holder name and IFSC. The bank account is the withdrawal rail.
  5. Wait for review: the review window is published in the help section. A clear document shortens the review. A blurry document extends it.

Two withdrawal rails

  • UPI: fastest rail for small withdrawals. Processing window is published in the help section. The desk treats UPI timing as conditional on rail availability.
  • Bank rail: used for larger withdrawals and for accounts where UPI is unavailable. Processing window is published in the help section. The bank rail is slower but supports higher limits.

Phishing checklist

  • URL bar: the domain spelling matches the operator's verified entry. A single character difference is a phishing signal.
  • Certificate: the certificate issuer matches the operator's published certificate issuer.
  • Domain age: the domain has been registered for more than one year. A new domain is a phishing signal.
  • OTP request: a request for an OTP is a phishing signal. The operator never asks for an OTP.
  • Remote access: a request for remote access is a phishing signal. The operator never asks for remote access.
  • Urgency: a message that pressures the user into a fast action is a phishing signal.

FAQ

Six questions about wallet and KYC.

When is KYC required?
The first withdrawal requires full KYC. A first deposit can happen before KYC completes. The desk treats KYC as a normal compliance step, not as a surprise.
What documents are required?
PAN, identity proof, address proof and bank proof. Upload each document through a verified first-party flow. A support agent will never ask for a password or OTP.
How long is the KYC review?
The review window is published in the help section. Document clarity, document type and rail availability each affect the review window.
Which withdrawal rail is fastest?
UPI is the fastest rail for small withdrawals. Bank rail supports larger withdrawals but takes longer. Both rails require full KYC.
What if a support agent asks for an OTP?
Pause the conversation. The operator never asks for an OTP. Preserve the record and use the operator's published customer-care channel.
What if a support agent asks for a private UPI transfer?
Pause the conversation. The operator never asks for a private transfer. Preserve the record and use the operator's published customer-care channel.

Reading-list appendix

Three articles from the news desk that deepen this route.

The news desk publishes dated and sourced explainers on contest decisions, scoring rows, withdrawal cycles, state rules and captain math. Each article is names myteam11in.com as the publisher and cited to the operator's published page.

The 100-credit draft article covers the lobby label, the cap, the carry-over rule and the expiry window. The UPI withdrawal cycle article covers the cycle in nine steps, with a redacted screenshot checklist. The state-rules article covers the federal framework, the six restricted states and the MeitY PROG Act 2025 reporting requirements.

The captain-slot article covers two clocks: the captain slot lock and the toss time. The captain pick is a multiplier, not a reputation. The scoring-edge-cases article covers run-outs, stumpings, the duck rule and the maiden over. Each article is read in five minutes.

Glossary

Six terms the desk uses across all routes.

  • Captain multiplier: 2× the player's points. Locked at team creation. Cannot be edited after the contest closes for entries.
  • Vice-captain multiplier: 1.5× the player's points. Becomes captain if the captain is absent or did not bat or bowl.
  • Gullak-Cash variants: two bonus variants the operator publishes on the rewards page: 80/250/400 INR and 82/252/402 INR.
  • KYC: know-your-customer. The operator's verification step. PAN, identity proof, address proof and bank proof. Required before the first withdrawal.
  • Restricted states: Andhra Pradesh, Assam, Odisha, Telangana, Sikkim and Nagaland. Paid skill contests are restricted. Free contests may be available.
  • Self-exclusion: a published window during which the operator does not allow contest entry, deposit or withdrawal request.

Primary action

Upload KYC only through a verified first-party flow.

Check the URL bar, the certificate and the domain spelling before any document upload. A single character difference is a phishing signal.

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